Assistnow, its related companies and subsidiaries (collectively referred to as “we” or “us”) respects individual privacy of its customers (“you”). The Privacy Policy applies to all personal information received by us from our websites, services, mobile applications, agents, contractors and third parties. We may update our policies including this Privacy Policy from time to time. The most current version will always be located on our website.
We may collect Personal Information from: Visitors, users, customers, service providers (including their employees) when they visit our website and mobile applications.
By submitting Personal Information through our sites or Services you agree to the terms of this Policy on your own behalf or on behalf of the person whose information you are submitting, and you expressly consent to the collection, use and disclosure of that Personal Information in accordance with this Policy.
The types of personal information we collect, and hold will vary depending on your dealings with us and the products, services and benefits we (or our agents, contractors and third parties) provide to you, or a request or inquiry you may make in relation to such products, benefits and services. This information may include any or all of the following:
Information is also generated and collected whenever a page is accessed on our website that records information such as the time, date and specific page. We may collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance. Some parts of our websites also use “cookies”. A “cookie” is a small text file that is placed on your computer’s hard drive by a web page server. Cookies store information about the use of our website and are used to identify new or previous visitors to the website and what pages have been accessed. Most web browsers are set to accept cookies, but this function can usually be disabled manually by you if you wish. Please note that if you do disable this, not all functionality on our websites will be available to you. If you do not wish to receive any cookies you may set your browser to refuse cookies. However, this will mean that we will not be able to personalise your website each time you visit. We collect such information to provide our products and services to you, and statistical and maintenance purposes that enables us to continually evaluate our mobile app performance. Advertisements may also be presented to you though our mobile app based upon your information. We, our franchisees and some third parties may also use the information through cookies to optimise advertisement selection for groups of individuals based upon the information collected. We also use our cookie or third party cookies to report how our advertisement impressions, other uses of advertisement services, and interactions with these advertisement impressions and services are related to visits to our website and use of our mobile app. Our mobile app will also generate and collect information such as device information and your location information.
Generally, we collect, hold and use personal information about you to provide a range of products, services and benefits to you relating to their motoring and related lifestyle needs. We also collect personal information to assist in identifying ways in which we can serve you better, such as providing our products and services to you more effectively, statistical business analysis and to assist our internal administration and operations including but not limited to accounting, risk management, record keeping, archiving, systems development and testing, marketing, and staff training. Some of the information we collect is for the purpose of improving our interaction with you and your involvement with us.
Generally, we collect personal information directly from you and through our mobile app, such as when you register with our systems or purchase, are otherwise provided with or request a product or service, in the course of providing you with that product or service (e.g. Roadside Assistance), through your vehicle’s fleet / lease provider (if any), or when you have other dealings with us. We may collect and update that information over the phone, using our mobile apps when you write to us or if you participate in our marketing campaigns. We may also collect personal information through third parties such as:
We may store personal information in a combination of secure computer storage facilities and/or paper-based files and other records. We have taken steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure. While we undertake reasonable steps to protect your personal information, no guarantee can be given that information sent over the Internet or electronically is always 100% secure. Sending and receiving information over the Internet is at the user’s risk. However we will take all reasonable steps to ensure your data is used and stored securely once we received it.
We may use and disclose your personal information for a variety of purposes in connection with providing services to you and in relation to our business operations. These may include:
We collect personal information so that we can provide you with useful and relevant information about our products and services. Generally, we collect this information directly from you. In some circumstances, however, we collect personal information from third parties, other service providers and social media platforms. We use the information we, or our various service providers, collect to assist us to determine how we can best engage with our customers about our products and services. To this end, we, or our service providers, may collect information about your social media preferences and activities so that we can engage with our customers on social media sites. We may also collect certain demographic information and behavioural information from social media platforms to better serve consumers with more targeted advertising. At times, we use tools that enable us to identify the online sources of the telephone enquiries that we receive. The information we collect through these tools includes the time and date of the call, the geographical location of the call, the telephone number of the caller (unless withheld), device identification information of your mobile phone, and the IP address of the device the caller used to arrive at our website. The collection of this information helps us to determine the effectiveness of our services and marketing campaigns. If we do not collect information in the ways described above, we may not be able to let you know about products and services in the most effective way. We may use and disclose the information we collect for the purpose of providing you with tailored marketing communications about our goods and services (and the goods and services of our business partners and franchisees), or to conduct market research. Typically, we send these communications to your email address or mailing address. Occasionally, we may also send marketing communications to your social media accounts (for example, your Facebook account). We may also disclose your personal information to our related companies, to our franchisees, to our other business partners, and other service providers, to give you information and offers about products and services offered.
If you do not wish to receive direct marketing information from us, please use the unsubscribe option (in the case of e-mail communications) or use the contact details below to update your preferences or use the unsubscribe feature on our electronic marketing communications. Please note that if you make such a request:
We will not sell or rent your personal information without your consent. We may disclose your personal information where we are required or authorised by law to disclose your personal information or for any purposes connected to threat to the life/health/or safety; violation or potential violation of the law; fraud, crime prevention, impropriety investigation or permitted general situation or permitted health situation (as defined in the Privacy Act).
To provide location-based services on our mobile app (on iPhone, Windows or Android devices), we, and our related companies, partners, and contractors may collect, use, and share location data, including the real-time geographic location of your mobile device. This location data is used by us, our related companies, partners, licensees and contractors to provide and improve location-based features and services. if you do not provide your location information, we may not be able to provide you with our services and products. We may verbally request your location information.
We will take reasonable steps to make sure that the personal information we collect, hold, and use or disclose is accurate, complete and up to date. If your personal details change such as your address or phone number, please contact us via the contact details listed below to update your personal details. In the first instance, we will ask you to provide some form of identification, such as your driver’s licence, to ensure that you have the right to access the information.
If you have any complaints about our dealings with your personal information, you believe that we have not acted in accordance with Australian Privacy Principles, or you have any questions regarding this Privacy Policy please contact our Privacy Officer as set out below. If for any reason you are dissatisfied with our response you may refer the matter to the Office of the Australian Information Commissioner found at http://www.oaic.gov.au by telephone on 1300 363 992, by email to enquiries@oaic.gov.au, or by post addressed to GPO Box 5218, Sydney NSW 2001..
Assistnow may update this Policy from time to time and the updated Policy will be posted on our website and mobile applications, where the updated Policy will take effect from the date of posting. Please check regularly for any updates.
If you have any questions about this Privacy Policy, if you wish to update information we hold about you or if you wish to make a complaint, please write to: The Privacy Officer AssistNow contact@assistnow.com.au